The Operations Department oversees the overall performance of each self storage facility. Each facility receives a complete operational evaluation monthly. This evaluation is a comprehensive study of the facility to verify that all areas of facility operations including marketing, collections and property maintenance are being performed in accordance with written Company Policies and Procedures.
We execute one of the most aggressive collections philosophies in the industry. We have a very detailed delinquency telephone call protocol that is supported by an aggressive late fee structure. We overlock each space the day the rent is late (where Statute allows) and we certify for auction any unit that becomes 35 days past due. Our auctions are typically conducted in house by our District Managers or Certified Regional Facility Manager Auctioneers to save you money. All of our auctioneers are trained and motivated to protect the interests of our Owners and to ensure the highest rent and fee recovery. Monies owed after auction are also pursued instead of just written off.