Our firm is led by Tom Nicholson, III and each facility under our management is assigned a District Operations Manager and an Account Manager. The Account and District managers represent the link and point of contact between the facility’s owner and ourselves.
All personnel working at our facilities are employees of the AAAA Self Storage Management Group. This minimizes employment related liability issues for our Owners. Our large pool of full and part time employees allows us flexibility with scheduling issues such as relief manager coverage, vacations, and sick days. Our Owners never have to worry about their facility being properly staffed.
At AAAA facilities our customers can always reach a “live” person when they need assistance. A toll free number is included on each facility’s voicemail and posted on the exterior of each facility. Our District Managers monitor this number 24/7, so assistance is only a phone call away. We are always on duty so our Owners never have to deal with a phone call on the weekend or in the middle of the night. Our pool of qualified relief managers, Facility Managers and District Managers ensures that your facility will never have to close due to sudden illness, resignation or other contingency.
New Manager Training takes three to four weeks and consists of classroom training in Company Policies and Procedures and working directly with on-site trainers. Once each new Facility Manager is ready to go to his/her permanent facility he/she is assigned a permanent mentor who will be available for advice and assistance. Each Facility Manager’s performance is closely monitored by the assigned District Manager. Additionally, each AAAA Facility Manager’s performance is measured each month via a Manager Evaluation, written Skills Test, Merchandise Sales per Lease and Insurance Sales per Lease. Monthly scores in each area are blended and each Facility Manager’s composite score is compared to the other managers’ scores and ranked accordingly.